Digital Home Tech Services: New Areas for Customer Support

Stay ahead of the curve on new technologies and consumer trends - attend the CONNECTIONS Europe Summit in Nice, France on March 31, 2009.

Multiple companies are starting to realize the vast market opportunities for customer support services in Europe. To succeed, carriers, manufacturers, and retailers must contend with multiple factors, including the linguistic and regional differences among European countries, to avoid unnecessary expenses – and develop the right support solutions to capitalize on this new service area. This panel discusses consumer demand and the potential revenue opportunities for customer support solutions, from installation to troubleshooting to service plans.

Confirmed speakers for the panel, Digital Home Tech Services: New Areas for Customer Support:

Milan Erbes, Ambassador, HGI; Standardization & Business Development Manager, DS2
Gil Eyal, CEO, Enure Networks
Peter Galyas, CTO, Tilgin
Art Lancaster, CTO, Affinegy
Bill Stanley, Director, Operations Solutions, Telcordia

ENURE NETWORKS ANNOUNCE SERVICESHIELD™ VERSION 3.1 RELEASE

ServiceShield™ 3.1 sets a new standard for home and small business network management --

At the 2009 International Consumer Electronics Show (CES) opening on Thursday January 8th, Enure Networks, a global provider of home network management software, announced the release of ServiceShield™ 3.1, a revolutionary consumer-grade tool capable of completely automating the setup, security, configuration, repair and management of broadband home networks. By providing a reliable and controllable network environment, this software is aimmed at becoming an enabler of the next generation connected digital homes.

Setting up a home network, managing network security, enabling printer sharing and solving problems can be overwhelming for non-technical users. With ServiceShield™ 3.1, Enure ensures dependable, consumer grade home networks that are easy and fun to use. ServiceShield™ 3.1 is offered to consumers through partnerships with leading internet service providers, consumer premises equipment (CPE) manufacturers, premium support vendors and other strategic partners (such as internet security vendors) who wish to enrich their consumer offering with affordable, automated support packages.

ServiceShield™ 3.1 builds on the objectives of Enure’s product offerings, namely ease of use and reliability. It lays the foundations for the digital home where pictures, videos and music can easily and conveniently be shared across the network.

For more information, please visit: http://www.enure.com/ .

Enure Networks Announced as CONNECTIONS Europe Summit Series Sponsor

Parks Associates and CEA are proud to announce Enure Networks as an Advisory Sponsor for CONNECTIONS Europe Summit Series 2008 held in France and Germany.

Enure Networks provides the world’s first and award-winning patented home network management software solution capable of completely and intelligently automating the entire broadband home network environment. This includes automating set up, security, configuration, diagnosis and the self healing of connectivity problems in real time. The solution operates without the need for user or service provider intervention. This level of intelligent automaton in

Enure’s products dramatically reduces technical support inquires, operations and costs for telecommunications and cable broadband and triple play service providers. Enure Networks is a venture capital-backed company with funding from Elron Electronic Industries Ltd. More information can be found online at http://www.enure.com/.

If your company is interested in becoming an Advisory Sponsor or Supporting Sponsor, please contact Steve Harvey at 972.996.0221 or steve.harvey@parksassociates.com.

Inaugural CONNECTIONS™ Europe Summit to Address Connected Home Strategies for Service Providers, CE Vendors

Parks Associates and the Consumer Electronics Association (CEA®) announced the agenda and early sponsors for the inaugural CONNECTIONS™ Europe Summit, taking place May 19, 2008, in cooperation with TM Forum's Management World 2008 in Nice, France.

This CONNECTIONS™ Europe Summit will be the first of two 2008 seminars for the European continent. These summits will host high-level strategists and executives active in the digital living space and feature discussions and analysis on designing, developing, and marketing advanced products and services for the home.

Enure Networks and the Multimedia over Coax Alliance (MoCA™) are Advisory Sponsors for both 2008 Summit events. The first of the two Summits will take place May 19, 2008, at the Palais de la Mediterranée, in cooperation with Management World 2008, which takes place May 18-22, 2008, at the Acropolis Convention Center in Nice, France.

Agenda Sessions include:
Digital Lifestyles: Building the European and Global Business Cases
IPTV and Television 2.0
Differentiating Video Services in a Hyper-competitive Market
Broadband, Value-added Services, and the Bundle
Adding Value to Access Services: Connectivity, Content, and the Customer
Which Connections Matter?
Connected Home and Device Management
Surrounding the Digital Home with Support
The Role of Customer Support in the Digital Home
Consumers and Digital Media

The second CONNECTIONS™ Europe Summit will take place August 29, 2008, in Berlin, Germany.