Radialpoint’s mission is to partner with leading consumer technology providers (CTP’s) to address and monetise consumer technology needs & frustrations in the digital home.
Radialpoint has a number of core strengths – a white label approach to digital home services which allows large consumer technology providers to fully leverage their brands, a collaborative proposition development unit, 15 years of experience in delivering to the needs of the CT and the careful evolution of a technology platform which is now able to integrate into a variety of different technical landscapes.
Perhaps Radialpoint’s greatest strength is how we uniquely incorporate all of the above to deliver successful programs for big brands with high expectations.
In the last 12 months, Radialpoint has successfully launched 2 new Premium Support & Digital Home Services propositions with Internet Service Providers in the UK and the US.
One of the big challenges for ISP’s offering Premium Support propositions is around understanding and effectively communicating where the standard operator support ends and the chargeable support begins; when does something become out of scope, how is this best communicated, what is the alternative customer proposition and how/when should it be sold?
These projects have further strengthened Radialpoint’s understanding of the above, and specifically how consumers feel about Premium Support services in the context of being ‘extended support’ propositions for an ISP.
Interestingly, we’ve seen that the model of recurring monthly fees for Premium Support Subscriptions is beginning to remove a headache for some customers. The idea of setting up complicated new technology doesn’t need to be a barrier to purchase any more – quite the opposite in fact. The insurance of having a trusted IT advisor can actually drive purchases of new products and services (from the ISP or elsewhere) that might otherwise have been seen as just too difficult; “I’ve got someone who can help me with that….”
Probably the most interesting thing we’ve seen at Radialpoint in 2010 is around the incredibly positive effect that Premium Support Services can have on Net Promoter Scores (which is effectively a benchmark of customer satisfaction, measured by an advocacy score). But this does stand to reason. The proliferation of new networking and technical devices coming into the home has simply increased the consumers need for reliable help. What is absolutely clear is that whoever can help the consumer make sense of this new technology will create meaningful new relationships that deliver genuine customer advocacy, whilst converting support costs to profit.
For more information about what Radialpoint’s DHS Platform and Premium Support Services could do for your business, contact one of the Radialpoint team.
Showing posts with label Radialpoint. Show all posts
Showing posts with label Radialpoint. Show all posts
Thursday, November 18, 2010
Friday, November 12, 2010
Final list of speakers at CONNECTIONS Europe
CONNECTIONS Europe is less than a week away!
Parks associates is very excited about the speaker lineup.
Romain Waller, Senior VP, Connect, Technicolor, will present the morning keynote “Reshaping the Digital Home Opportunity with Next Gen Media Devices Delivery” on November 16.
The agenda features speakers from the following companies:
| Accedo Broadband Acetrax ActiveVideo Networks Advanced Digital Broadcast (ADB) Alcatel-Lucent Alticast Bestv Cisco Cloudberry Associates Dell Deutsche Telekom AG Ericsson AB Femto Forum France Telecom-Orange Labs F-Secure Gigle Networks HbbTV HCL America IBM Institut fuer Rundfunktechnik GmbH IP Vision Irdeto Juniper Networks | Latens Systems |
Sponsors are Accedo Broadband, ActiveVideo Networks, Advanced Digital Broadcast (ADB), Gigle Networks, Latens, PacketVideo, ProVision Communications, Radialpoint, Ralink Technology, Virgin Media, and Zeitera.
Visit http://www.connectionseurope.com to register.
Tuesday, November 2, 2010
CONNECTIONS Europe features service providers, wireless solutions providers, CE and content management experts
The composition of the connected home will shift dramatically in the next five years, with connected consumer electronics and mobile devices (mainly smartphones and tablet computers) comprising 80% of the seven billion connected nodes worldwide by 2015. This changing landscape is the main focus of the CONNECTIONS™ Europe conference, November 15-16 in Amsterdam.
CONNECTIONS™ Europe sponsors include the companies leading the development and deployment of new solutions to enhance the digital lifestyle.
Accedo Broadband is a leading provider of applications for IPTV and Connected TV.
ActiveVideo Networks intelligently streams Web-infused television to any STB or Web-connected CE device.
Advanced Digital Broadcast (ADB) provides set-top solutions to the worldwide digital television industry.
Gigle Networks provides System-on-Chip (SoC) integrated circuits and complete system solutions for multimedia home networking.
Latens is leading the way in IPTV and fully DVB®-compliant software Conditional Access and Middleware.
PacketVideo’s software facilitates the sharing and enjoyment of media wherever it is stored, by converging devices, applications, and services.
ProVision Communications delivers high-quality video reliably over wireless and works with leading pay-TV service providers and CE manufacturers.
Radialpoint helps the world’s largest ISP, Retail, OEM and other Consumer Technology Providers meet and monetize the growing consumer need for technology advice and assistance.
Ralink Technology Corporation is a leading innovator and developer of wireless chipset solutions recognized for superior throughput, extended range, low-power consumption and consistent reliability.
Virgin Media is the U.K.'s first quad-play provider of broadband, TV, phone and mobile, using a unique fibre optic cable network to deliver next-generation ultrafast Internet access of up to 50 MB.
Zeitera is leading the emerging market for intelligent content recognition solutions and will demonstrate advanced content recognition technologies and different applications for interactive television, advanced advertising, and immersive social networking.
For more information, visit http://www.connectionseurope.com.
Thursday, October 14, 2010
New Advisory Sponsor for CONNECTIONS Europe Summit 2010
Radialpoint and Virgin Media are partnering with Parks Associates as the new Advisory Sponsors for CONNECTIONS Europe Summit 2010.Radialpoint enables the world's largest consumer technology providers to unlock new revenues, convert support costs to profit, and increase customer satisfaction, by supplying, supporting and managing consumers' technologies in the digital home. Companies using Radialpoint's expertise, platform, and solutions have experienced significant improvements in customer satisfaction and loyalty.
Radialpoint's integrated solutions are based on ten years of Digital Home Services expertise, access to a wide range of software and services, and an end-to-end SaaS-based technology platform providing the flexibility and control to ensure customer success in the emerging Digital Home Services market.
Radialpoint manages some of the largest and most successful Digital Home Services programs for companies such as Virgin Media, Verizon, and Bell Canada. Radialpoint is one of Canada's 50 Best Managed Companies, one of Montreal's Top 15 Employers, and a three-time recipient of the Deloitte Technology Fast 50 award for the fastest growing technology companies in Canada. Radialpoint is headquartered in Montreal, Canada with offices in the United States and Europe.
For more information, visit www.radialpoint.com.
Friday, February 26, 2010
Radialpoint Named One of Canada's 50 Best Managed Companies for Second Consecutive Year
Radialpoint, the leading provider of ISP-managed services and support for the digital home, has been named one of Canada's 50 Best Managed Companies for the second consecutive year.
Established in 1993, Canada's 50 Best Managed Companies is a national awards program recognizing Canadian companies that have implemented world-class business practices and created value in innovative ways. For more information, visit http://www.canadas50best.com.
For the full press release, please click here.
Established in 1993, Canada's 50 Best Managed Companies is a national awards program recognizing Canadian companies that have implemented world-class business practices and created value in innovative ways. For more information, visit http://www.canadas50best.com.
For the full press release, please click here.
Monday, December 15, 2008
Radialpoint Internet Security Suite Receives ICSA Labs’ Anti-Virus Desktop Certification
Radialpoint, a leading provider of managed Internet security and care services to the world’s largest Internet Service Providers (ISPs), is pleased to announce that Radialpoint Security Services (RPS) version 7 has been tested and certified in Anti-Virus Desktop/Server Detection by ICSA Labs, an independent division of Verizon Business. RPS monitors files and scans email messages and attachments, automatically detecting and removing viruses to protect the user.
To earn the coveted ICSA Labs certification, a product must detect all malware in the test environment without any false positives. ICSA Labs analysts found RPS to meet all criteria and technical requirements for the Anti-Virus Desktop/Server Detection Certification, achieving ICSA Lab’s high standards set for anti-virus protection by detecting and preventing the replication of viruses.
In order to provide an ongoing read on the protective quality of any certified products, ICSA Labs continuously tests and retests for compliance with its rigorous criteria. Subsequent releases and upgrades for any certified product must be re-tested to meet the same criteria.
Radialpoint's Singu Srinivas will be speaking on the panel, "Digital Home Customer Support: From Troubleshooting to Upselling?" at the CONNECTIONS Summit at CES on January 8th at 12:30 PM. Other confirmed speakers on this panel include: Fred King, VP, Sales & Marketing, PlumChoice, Inc.; Art Lancaster, CTO, Affinegy; Anthony Rodio, Chief Operating Officer, support.com; and Bill Stanley, Director, Operations Solutions, Telcordia.
To earn the coveted ICSA Labs certification, a product must detect all malware in the test environment without any false positives. ICSA Labs analysts found RPS to meet all criteria and technical requirements for the Anti-Virus Desktop/Server Detection Certification, achieving ICSA Lab’s high standards set for anti-virus protection by detecting and preventing the replication of viruses.
In order to provide an ongoing read on the protective quality of any certified products, ICSA Labs continuously tests and retests for compliance with its rigorous criteria. Subsequent releases and upgrades for any certified product must be re-tested to meet the same criteria.
Radialpoint's Singu Srinivas will be speaking on the panel, "Digital Home Customer Support: From Troubleshooting to Upselling?" at the CONNECTIONS Summit at CES on January 8th at 12:30 PM. Other confirmed speakers on this panel include: Fred King, VP, Sales & Marketing, PlumChoice, Inc.; Art Lancaster, CTO, Affinegy; Anthony Rodio, Chief Operating Officer, support.com; and Bill Stanley, Director, Operations Solutions, Telcordia.
Friday, July 6, 2007
Carriers as "Experience Providers"
Summary information from Day 2: CONNECTIONS™ May 2007, hosted in Santa Clara, CA.
Carriers as "Experience Providers"
This panel addresses the new focus on consumer experiences with an examination of changing business models, enabling solutions for service providers, and fixed-mobile convergence trends.
Jay Deen, Vice President of Technology, Casero, Inc.
Kai Hackbarth, Requirements Chair, OSGi Alliance
Keith Higgins, VP, Marketing, Stoke, Inc.
Ellis Lindsay, Home Networking and Digital Lifestyle SME, Alcatel-Lucent
Kirk Munroe, Director, Product Management, Radialpoint
John Ulm, Fellow of the Technical Staff, Connected Home Solutions, Motorola, Inc.
Moderator: Yuanzhe (Michael) Cai, Director, Broadband & Gaming, Parks Associates
In 2006, U.S. broadband penetration reached 50% while bandwidth costs year over year have been plummeting. The next step is for service providers to move beyond selling raw bandwidth and start focusing on smart bandwidth and smart-home applications. They need to leverage the multiple screens they own and deliver cross-platform experiences based on convergence networks. The panel discussed this transition, including what’s happening and what’s to come. The panel also addressed the opportunities for hardware and software solution providers. For instance, a residential gateway is likely to be a key enabling platform for service providers. France Telecom has shipped more than 4 million LiveBoxes to date, and their success with the “unik” fixed-mobile convergence phone service is partially because of the large installed base of LiveBoxes.
Bundling is another megatrend in the carrier market. Cable MSOs are killing telcos in certain markets due to their triple-play success. Fifty percent of Comcast’s new broadband subscribers in Q1 2007 churned from telecom carriers. Consumers are likely to focus first on discounts and on-bill convenience but will eventually demand convergence features. Carriers need to make sure they educate consumers along the way.
Right now, the most successful VAS offerings on the broadband platform are still PC and home network security, although other services are gaining traction. According to Radialpoint, 15% of customers for their carrier clients buy security services from broadband carriers, and it has become a sizable revenue stream. The next step is to provide network-based backup, sharing, and community services. Exclusive content may also be a differentiator, and major carriers have begun investing heavily in content.
Another topic discussed was that consumers don’t always need to foot the bill for the services they receive. Carriers can become arbitrators between consumers and businesses to provide “validated bandwidth” in a similar way to restaurants validating parking for their patrons. However this requires carriers to know more about their subscribers and leverage that knowledge in order to deliver targeted advertisements relevant to consumers. Carriers have not monetized user information very well and have a long way to go before they can catch up with Google and other over-the-top providers. Over-the-top is definitely a threat, but quality will always be important – and carriers can provide that quality with their managed network. Carriers have also begun to use more white-label solutions instead of partnering with companies like Yahoo! and MSN for their Internet services.
IMS will be an important platform if the industry is to realize this vision of experience-based services. Carriers need to improve both the front and back ends of their platforms. Right now the technology is still at an early stage, but investment in the next few years will be significant. IMS will enable carriers to provision new services on the fly. Right now developers have demonstrated only limited applications, but IMS is like IP — it has unlimited potential. However, it will take many years for carriers to transition to the IMS platform. Having the ability to provide both wireless and wireless services will also be extremely important for large carriers. The cell phone will be the key for consumers to access other personalized services, and with more and more broadband-enabled cell phones on the market, broadband solution providers need to begin addressing this platform. Universal parental control and security will also be important. In the end, if carriers can make consumers’ lives easier and more comfortable, they’ll make money.
Carriers as "Experience Providers"
This panel addresses the new focus on consumer experiences with an examination of changing business models, enabling solutions for service providers, and fixed-mobile convergence trends.
Jay Deen, Vice President of Technology, Casero, Inc.
Kai Hackbarth, Requirements Chair, OSGi Alliance
Keith Higgins, VP, Marketing, Stoke, Inc.
Ellis Lindsay, Home Networking and Digital Lifestyle SME, Alcatel-Lucent
Kirk Munroe, Director, Product Management, Radialpoint
John Ulm, Fellow of the Technical Staff, Connected Home Solutions, Motorola, Inc.
Moderator: Yuanzhe (Michael) Cai, Director, Broadband & Gaming, Parks Associates
In 2006, U.S. broadband penetration reached 50% while bandwidth costs year over year have been plummeting. The next step is for service providers to move beyond selling raw bandwidth and start focusing on smart bandwidth and smart-home applications. They need to leverage the multiple screens they own and deliver cross-platform experiences based on convergence networks. The panel discussed this transition, including what’s happening and what’s to come. The panel also addressed the opportunities for hardware and software solution providers. For instance, a residential gateway is likely to be a key enabling platform for service providers. France Telecom has shipped more than 4 million LiveBoxes to date, and their success with the “unik” fixed-mobile convergence phone service is partially because of the large installed base of LiveBoxes.
Bundling is another megatrend in the carrier market. Cable MSOs are killing telcos in certain markets due to their triple-play success. Fifty percent of Comcast’s new broadband subscribers in Q1 2007 churned from telecom carriers. Consumers are likely to focus first on discounts and on-bill convenience but will eventually demand convergence features. Carriers need to make sure they educate consumers along the way.
Right now, the most successful VAS offerings on the broadband platform are still PC and home network security, although other services are gaining traction. According to Radialpoint, 15% of customers for their carrier clients buy security services from broadband carriers, and it has become a sizable revenue stream. The next step is to provide network-based backup, sharing, and community services. Exclusive content may also be a differentiator, and major carriers have begun investing heavily in content.
Another topic discussed was that consumers don’t always need to foot the bill for the services they receive. Carriers can become arbitrators between consumers and businesses to provide “validated bandwidth” in a similar way to restaurants validating parking for their patrons. However this requires carriers to know more about their subscribers and leverage that knowledge in order to deliver targeted advertisements relevant to consumers. Carriers have not monetized user information very well and have a long way to go before they can catch up with Google and other over-the-top providers. Over-the-top is definitely a threat, but quality will always be important – and carriers can provide that quality with their managed network. Carriers have also begun to use more white-label solutions instead of partnering with companies like Yahoo! and MSN for their Internet services.
IMS will be an important platform if the industry is to realize this vision of experience-based services. Carriers need to improve both the front and back ends of their platforms. Right now the technology is still at an early stage, but investment in the next few years will be significant. IMS will enable carriers to provision new services on the fly. Right now developers have demonstrated only limited applications, but IMS is like IP — it has unlimited potential. However, it will take many years for carriers to transition to the IMS platform. Having the ability to provide both wireless and wireless services will also be extremely important for large carriers. The cell phone will be the key for consumers to access other personalized services, and with more and more broadband-enabled cell phones on the market, broadband solution providers need to begin addressing this platform. Universal parental control and security will also be important. In the end, if carriers can make consumers’ lives easier and more comfortable, they’ll make money.
Friday, June 22, 2007
Carriers as "Experience Providers"
Summary information from Day 2: CONNECTIONS™ May 2007, hosted in Santa Clara, CA.
Carriers as "Experience Providers"
This panel addresses the new focus on consumer experiences with an examination of changing business models, enabling solutions for service providers, and fixed-mobile convergence trends.
Jay Deen, Vice President of Technology, Casero, Inc.
Kai Hackbarth, Requirements Chair, OSGi Alliance
Keith Higgins, VP, Marketing, Stoke, Inc.
Ellis Lindsay, Home Networking and Digital Lifestyle SME, Alcatel-Lucent
Kirk Munroe, Director, Product Management, Radialpoint
John Ulm, Fellow of the Technical Staff, Connected Home Solutions, Motorola, Inc.
Moderator: Yuanzhe (Michael) Cai, Director, Broadband & Gaming, Parks Associates
In 2006, U.S. broadband penetration reached 50% while bandwidth costs year over year have been plummeting. The next step is for service providers to move beyond selling raw bandwidth and start focusing on smart bandwidth and smart-home applications. They need to leverage the multiple screens they own and deliver cross-platform experiences based on convergence networks. The panel discussed this transition, including what’s happening and what’s to come. The panel also addressed the opportunities for hardware and software solution providers. For instance, a residential gateway is likely to be a key enabling platform for service providers. France Telecom has shipped more than 4 million LiveBoxes to date, and their success with the “unik” fixed-mobile convergence phone service is partially because of the large installed base of LiveBoxes.
Bundling is another megatrend in the carrier market. Cable MSOs are killing telcos in certain markets due to their triple-play success. Fifty percent of Comcast’s new broadband subscribers in Q1 2007 churned from telecom carriers. Consumers are likely to focus first on discounts and on-bill convenience but will eventually demand convergence features. Carriers need to make sure they educate consumers along the way.
Right now, the most successful VAS offerings on the broadband platform are still PC and home network security, although other services are gaining traction. According to Radialpoint, 15% of customers for their carrier clients buy security services from broadband carriers, and it has become a sizable revenue stream. The next step is to provide network-based backup, sharing, and community services. Exclusive content may also be a differentiator, and major carriers have begun investing heavily in content.
Another topic discussed was that consumers don’t always need to foot the bill for the services they receive. Carriers can become arbitrators between consumers and businesses to provide “validated bandwidth” in a similar way to restaurants validating parking for their patrons. However this requires carriers to know more about their subscribers and leverage that knowledge in order to deliver targeted advertisements relevant to consumers. Carriers have not monetized user information very well and have a long way to go before they can catch up with Google and other over-the-top providers. Over-the-top is definitely a threat, but quality will always be important – and carriers can provide that quality with their managed network. Carriers have also begun to use more white-label solutions instead of partnering with companies like Yahoo! and MSN for their Internet services.
IMS will be an important platform if the industry is to realize this vision of experience-based services. Carriers need to improve both the front and back ends of their platforms. Right now the technology is still at an early stage, but investment in the next few years will be significant. IMS will enable carriers to provision new services on the fly. Right now developers have demonstrated only limited applications, but IMS is like IP — it has unlimited potential. However, it will take many years for carriers to transition to the IMS platform. Having the ability to provide both wireless and wireless services will also be extremely important for large carriers. The cell phone will be the key for consumers to access other personalized services, and with more and more broadband-enabled cell phones on the market, broadband solution providers need to begin addressing this platform. Universal parental control and security will also be important. In the end, if carriers can make consumers’ lives easier and more comfortable, they’ll make money.
Carriers as "Experience Providers"
This panel addresses the new focus on consumer experiences with an examination of changing business models, enabling solutions for service providers, and fixed-mobile convergence trends.
Jay Deen, Vice President of Technology, Casero, Inc.
Kai Hackbarth, Requirements Chair, OSGi Alliance
Keith Higgins, VP, Marketing, Stoke, Inc.
Ellis Lindsay, Home Networking and Digital Lifestyle SME, Alcatel-Lucent
Kirk Munroe, Director, Product Management, Radialpoint
John Ulm, Fellow of the Technical Staff, Connected Home Solutions, Motorola, Inc.
Moderator: Yuanzhe (Michael) Cai, Director, Broadband & Gaming, Parks Associates
In 2006, U.S. broadband penetration reached 50% while bandwidth costs year over year have been plummeting. The next step is for service providers to move beyond selling raw bandwidth and start focusing on smart bandwidth and smart-home applications. They need to leverage the multiple screens they own and deliver cross-platform experiences based on convergence networks. The panel discussed this transition, including what’s happening and what’s to come. The panel also addressed the opportunities for hardware and software solution providers. For instance, a residential gateway is likely to be a key enabling platform for service providers. France Telecom has shipped more than 4 million LiveBoxes to date, and their success with the “unik” fixed-mobile convergence phone service is partially because of the large installed base of LiveBoxes.
Bundling is another megatrend in the carrier market. Cable MSOs are killing telcos in certain markets due to their triple-play success. Fifty percent of Comcast’s new broadband subscribers in Q1 2007 churned from telecom carriers. Consumers are likely to focus first on discounts and on-bill convenience but will eventually demand convergence features. Carriers need to make sure they educate consumers along the way.
Right now, the most successful VAS offerings on the broadband platform are still PC and home network security, although other services are gaining traction. According to Radialpoint, 15% of customers for their carrier clients buy security services from broadband carriers, and it has become a sizable revenue stream. The next step is to provide network-based backup, sharing, and community services. Exclusive content may also be a differentiator, and major carriers have begun investing heavily in content.
Another topic discussed was that consumers don’t always need to foot the bill for the services they receive. Carriers can become arbitrators between consumers and businesses to provide “validated bandwidth” in a similar way to restaurants validating parking for their patrons. However this requires carriers to know more about their subscribers and leverage that knowledge in order to deliver targeted advertisements relevant to consumers. Carriers have not monetized user information very well and have a long way to go before they can catch up with Google and other over-the-top providers. Over-the-top is definitely a threat, but quality will always be important – and carriers can provide that quality with their managed network. Carriers have also begun to use more white-label solutions instead of partnering with companies like Yahoo! and MSN for their Internet services.
IMS will be an important platform if the industry is to realize this vision of experience-based services. Carriers need to improve both the front and back ends of their platforms. Right now the technology is still at an early stage, but investment in the next few years will be significant. IMS will enable carriers to provision new services on the fly. Right now developers have demonstrated only limited applications, but IMS is like IP — it has unlimited potential. However, it will take many years for carriers to transition to the IMS platform. Having the ability to provide both wireless and wireless services will also be extremely important for large carriers. The cell phone will be the key for consumers to access other personalized services, and with more and more broadband-enabled cell phones on the market, broadband solution providers need to begin addressing this platform. Universal parental control and security will also be important. In the end, if carriers can make consumers’ lives easier and more comfortable, they’ll make money.
Subscribe to:
Posts (Atom)