CONNECTIONS Europe - Berlin Panel -- Digital Lifestyles Customer Support: Enhancing the Experience

Solutions like proactive diagnostics, reporting, and troubleshooting elements can enhance digital lifestyles support and strengthen the relationship between the customer and a service provider, retailer, or product manufacturer. However, there are efforts to extend the customer support lifecycle to areas that include pre-purchase advice, new value-added service creation, and advice regarding new products and services. This panel discusses the role of analytics, metrics, and enhanced customer support tools in building a more holistic relationship with the customer.

Confirmed speakers for this 15:30 panel on August 29 include the following:

- Gil Eyal, CEO, Enure Networks;
- Debbie Greenstreet, Director, Service Provider Strategic Marketing, Texas Instruments;
- Anthony Rodio, Chief Operating Officer, support.com;
- Cord Stukenberg, Director, Service Provider Solutions, F-Secure; and
- Kurt Scherf, Vice President, Principal Analyst, Parks Associates as the moderator.