Friday, May 9, 2008

Cisco CIO, Rebecca Jacoby to Share Vision of Next-Generation Customer Experience at CONNECTIONS™

Parks Associates and CEA® today welcomed Rebecca Jacoby, Sr. VP & CIO, Cisco Systems, Inc., who will deliver the opening keynote at CONNECTIONS™: The Digital Living Conference and Showcase on June 25, 2008.

Ms. Jacoby will present “The Next Generation Customer Experience: a CIO’s Perspective” at 10:00 a.m. on June 25. Today’s business environment requires a transformation in the way we bring together the business and technology architectures. She will discuss the new opportunities inherent in new technologies that will aid in the acceleration of this transformation. The keys to success include the ability to deliver productivity, an improved experience, and expansive growth.

“Total U.S. consumer spending for home technical support services will reach nearly $1 billion by the end of 2011,” said Kurt Scherf, vice president and principal analyst, Parks Associates. “This is a critical growth area for the digital living markets, and with the benefit of Rebecca Jacoby's leadership vision, CONNECTIONS™ will explore in depth the issues relevant to this sector.”

Additional CONNECTIONS™ sessions on this topic include:
Metcalfe’s Law or Murphy’s Law? Customer Support for the Digital Home
Customer Experience Management Success Stories for Digital Lifestyle End User Support, hosted by Peak8 Solutions

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