Tuesday, October 28, 2008

CONNECTIONS Summit at CES addresses Customer Support in Digital Home

On Thursday, January 8th, 2009, the Digital Home Customer Support: From Troubleshooting to Upselling? panel will take place at the CONNECTIONS Summit at CES. This panel will be moderated by Kurt Scherf, the Vice President and Principal Analyst at Parks Associates.

Remote, in-store, and at-home consumer IT support services will generate $1 billion in revenues annually in the next few years, a substantial market opportunity. However, the market for these services to date includes mostly ad hoc and reactive solutions. Are we about to witness the rise of more holistic, marketing-based, and proactive applications? How can customer support move from solving one problem to selling a complete set of lifecycle-based value-adds?

The confirmed speakers for this panel include:

  • Art Lancaster, CTO, Affinegy
  • Anthony Rodio, Chief Operating Officer, support.com
  • Fred King, VP, Sales & Marketing, PlumChoice, Inc.
  • Mike Talley, Executive Vice President and General Manager, Customer Care, 2Wire
  • Bill Stanley, Director, Operations Solutions, Telcordia

To view the agenda and other confirmed speakers, click here.

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