Wednesday, May 13, 2009

CrossLoop Now Provides Support for Mac Users

CrossLoop, Inc., an Internet company that enables consumers and small businesses to receive help through independent service providers and technology, today announced Mac users can now gain easy access to immediate and qualified technical support. Through a Mac-specific beta version of CrossLoop's award-winning, free desktop sharing software, CrossLoop enables Mac users across the globe to find immediate help and training for virtually any tech issue - anytime, anywhere.

CrossLoop Mac compatibility enables a more seamless experience while providing application training and support across platforms, whether users enlist tech-savvy family and friends for free or access CrossLoop's network of tech Helpers for professional support. Users can now transfer files seamlessly, from Mac to Mac, Mac to Windows, or Windows to Mac. This is especially valuable to consumers switching from a PC to a Mac. Consumers can now receive tech support from CrossLoops network of trusted, qualified service providers, regardless of their computing platform preference.

CrossLoop's easy-to-use, free desktop sharing technology simplifies working securely with others in different physical locations across diverse network environments. Combined with the community of more than 10,000 technology experts, CrossLoop brings personal relationships back to tech support. Technology experts in the CrossLoop Marketplace have a wide range of expertise, including hardware support, software and applications support and training. Users have logged over 100 million help minutes to date, which translates to more than 190 years of connectivity in less than three years.

CrossLoop continues to grow its platform and service to help solve customers’ tech support issues. Over the last year, the number of Helpers in the Marketplace has increased more than 430 percent. The total number of help sessions has grown 380 percent to over five million sessions.

The CrossLoop Help Marketplace and CrossLoop's free desktop sharing software are available at For more information, please visit

For the full press release, click here.

In addition, CrossLoop's Jon Burr, VP of Customer Experience and Operations, will be speaking on the Remote Technical Support panel at the June CONNECTIONS Conference in Santa Clara.

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