HiWired’s co-founder Singu Srinivas will participate in a conference panel at CONNECTIONS™: The Digital Living Conference and Showcase, held at the Santa Clara Convention Center, June 24-26.
Srinivas will participate in the panel “Metcalfe’s Law or Murphy’s Law? Customer Support for the Digital Home,” moderated by Kurt Scherf, vice president and principal analyst at Parks Associates, on Wednesday, June 25th at 1:30 p.m. in Ballroom F. The session will focus on digital home technical support from a holistic perspective, from simple deployments to complete trusted advisor support services.
Srinivas co-founded HiWired following 12 years of leadership experience in consumer electronics, telecommunications and media, where he witnessed the pain and frustration felt by personal technology users who lacked convenient access to support. As part of the panel discussion, Srinivas will share his perspective on the types of issues that are most troubling for end-users as well as best practices for providing tech services in the digital age.
Founded in 2004 by IBM services veterans Singu Srinivas and Michael Wexler, HiWired provides retailers, broadband providers, OEMs, small businesses and consumers with immediate, expert support for the PC and any technology that integrates with the PC including wireless networks, iPods, digital cameras, and smartphones. HiWired offers incident-based and ongoing remote technical support for customers struggling with technology tasks ranging from setup of new computers and digital devices to problem solving with more complicated technology and networking configurations. For more information visit, www.HiWired.com.
Submitted by: Cheryl Delgreco, Media Strategies
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