Tuesday, January 27, 2009

Digital Home Tech Services: New Areas for Customer Support

Stay ahead of the curve on new technologies and consumer trends - attend the CONNECTIONS Europe Summit in Nice, France on March 31, 2009.

Multiple companies are starting to realize the vast market opportunities for customer support services in Europe. To succeed, carriers, manufacturers, and retailers must contend with multiple factors, including the linguistic and regional differences among European countries, to avoid unnecessary expenses – and develop the right support solutions to capitalize on this new service area. This panel discusses consumer demand and the potential revenue opportunities for customer support solutions, from installation to troubleshooting to service plans.

Milan Erbes, Ambassador, HGI; Standardization & Business Development Manager, DS2
Gil Eyal, CEO, Enure Networks
Peter Galyas, CTO, Tilgin
Art Lancaster, CTO, Affinegy
Bill Stanley, Director, Operations Solutions, Telcordia

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